Our gas distribution network
Our gas network covers western Melbourne and central and western Victoria. We work all year to maintain, upgrade and extend our network so we can continue supplying safe and reliable gas to our customers.
Major gas projects
We're focused on building a safe and reliable gas network for our customers year-round. One of the ways we do this, is by renewing older gas mains.
Over the last 12 months we have upgraded existing low-pressure gas mains in Western Victoria by replacing existing cast iron, PVC and galvanised low-pressure mains with high-pressure modern polyethylene pipes (poly pipes).
We prioritise regions in our network predicted to experience more cold snaps and consecutive cold days, areas with higher gas leakage rates which is an important safety concern, and those communities facing possible outages on the fringes of expanding networks.
We’re aiming to convert the whole of our Low-Pressure Mains network to High Pressure by 2028, which equates to upgrading 273.4km of mains within 5 years.
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More gas tips and advice
Visit the below Victorian Government and Energy Safe Victoria's links to find more information about ways to stay safe and warm this winter.
Be safe around gas
Natural gas is flammable. Gas appliances can leak carbon monoxide, making them dangerous if not properly serviced. That's why it's important to use a qualified gasfitter to maintain the safety of your gas appliances in your home or business.
- A qualified gasfitter should service your gas heater every two years – this will help make sure it's safe and efficient.
- Always use a qualified gasfitter to service your gas appliances according to the manufacturer's instructions and record the service date.
- Ask your qualified gasfitter for a Certificate of Compliance for any work they do in your home or business.
- Don't attempt to fix your gas heater yourself – this isn't a safe DIY project and you must call a qualified gasfitter.
What to do during a gas leak or outage
- Call us on 13 67 07 to report any gas leaks or interruptions to your gas supply. You don’t need to turn your gas meter off before contacting us.
- For your safety, please stay away from suspected faulty or leaking gas pipes.
- Read our information on Gas outages.
- If you’re a life support customer, call our priority line on 1800 818 832 (24 hours a day, 7 days a week). For more information, see Life support customers.
Gas Factsheets
Stay connected
To get updates on outages, make sure your gas retailer has your mobile number and email address. They’ll pass it onto us, and we’ll start sending you updates.
You can also follow us on Facebook for information and updates on outages and the latest news on our network improvements.